Effective Date: December 2025
Glean (“Glean,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with applicable Canadian privacy laws.
1. Information We Collect
We collect personal information that you voluntarily provide, including:
- Name, email address, phone number and address
- Property-related information such as energy bills, electrical equipment information/photos, solar installer quotes and system details
- Communications submitted through website forms, email or other direct contact
We do not require users to create accounts to access our Website or Services.
2. Accuracy of Information
You are responsible for ensuring that the information you provide to Glean is accurate, complete and up to date. Glean is not responsible for decisions made based on inaccurate or incomplete information provided by users or third parties.
3. How We Use Information
We use personal information to:
- Provide advisory and quote-comparison services
- Solicit quotes from and communicate with contractors
- Respond to inquiries
- Improve our services and internal operations
- Comply with legal, regulatory or contractual obligations
We do not sell personal information.
4. Disclosure of Information
We may disclose personal information:
- To contractors, only where authorized by the homeowner
- To service providers that support our operations (such as cloud storage, CRM systems and form-processing tools)
- Where required or permitted by law
All service providers are required to protect personal information in a manner consistent with this Privacy Policy.
5. Data Retention
Personal information is retained only as long as reasonably necessary to fulfill the purposes for which it was collected, in accordance with Glean’s internal data-management practices and applicable privacy legislation.
6. Data Security
We use reasonable administrative, technical and physical safeguards to protect personal information against unauthorized access, disclosure, loss or misuse.
No method of transmission or storage is completely secure, and Glean cannot guarantee absolute security.
7. Access, Correction, and Deletion Requests
Individuals may request access to or correction of their personal information by contacting Glean.
Requests for deletion or restriction of information will be assessed on a case-by-case basis and may be declined where retention is required for legal, business or operational reasons.
8. Business Transfers
In the event of a merger, acquisition, reorganization or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy laws.
9. Changes to This Policy
This Privacy Policy may be updated from time to time. Updates will be posted on the Website and continued use of the Website constitutes acceptance of the revised policy.
10. Contact Information
For privacy-related questions or requests, please contact:
info@goglean.ca