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Privacy Policy

This Privacy Policy informs you of important information about how Glean Sustainability Inc. (“Glean,” “we,” “us” or “our”) processes the personal data that we collect in online and offline formats, the privacy practices we undertake, the types of data we collect, how we use and secure that data, and how long we retain that data.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site and/or Services.

By using our Site and Services, you expressly give your consent for the collection and use of your Personal Data in compliance with this Privacy Policy. Your continued use of this Site after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

How we collect your data

We may collect your Personal Data through different means, when you:

  • Decide to interact with us, either by providing us your information through the registration page, login page or demo page on the Site; by email; regular mail; or telephone;
  • Visit our Site, through automated data tracking technology;
  • Become a Registered User or an authorized user or set up an account and provide us with information directly; and/or
  • Authorize third parties to provide us Personal Data.

It is up to you whether you want to provide us with information or authorize third parties to provide us with information. When we ask you to provide information, you can decline and still visit the Site to learn more about us and what we do. However, if you choose not to provide information to us, we may be unable to provide you our Services. This Privacy Policy does not apply to any third-party sites that may link to or be accessible from the Sites.

Data we collect

We may collect the following Data:

Information You Provide to Us:

  • Name, alias, physical address, email address, postal address, telephone numbers, communication preferences, unique personal or online identifier, account name;
  • The location of the property or photographic map of a property;
  • Your property’s energy systems, the quantities of fuels consumed annually, the amount of electricity you use, the physical attributes of your property, including building type;
  • Identifying number of your utility accounts or other identifying numbers that may be associated with your accounts, including account numbers, meter number, and copies of your utility bills;
  • Information that you authorize third parties to release to us;
  • Records of your correspondence with us or third parties such as installers using our system.
  • If you submit any Personal Data to us relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. By submitting Personal Data, you grant the right to transmit, monitor, retrieve, store and use your information in connection with the operation of the Site.

Information We Collect Through Technology:

When you use our Site, we use technology [such as Google Analytics] to gather information on how visitors are using the Site and Services. Specifically, we use technology to gather information about the following:

IP addresses
Internet connection
Browser version
Time zone
Operating system and platform
Referring/exit pages
Account access date/time stamp
Cookie data previously stored on your device
An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers (including mobile devices and tablets) and servers to recognize and communicate with one another. We collect IP address information so that we can properly manage our system and gather information about how our Site is being used. This includes the device type and browser you are using, location data, the pages you are viewing and your interactions on the page. Your IP address may be associated with records containing Personal Data. We collect details of visits to our Site, including the volume of traffic received, logs and the resources that you have accessed.

(Please also see our “Cookies Notice”.)

Information We Collect from Third Parties:

Our Business Partners may submit publicly available information about you and demographic information, from third party sources to better understand your home’s suitability for energy products, and for research to improve our Services.

How we use your information

We only collect the information reasonably necessary to respond to inquiries about our Services, to provide you the Services, to carry out our operations, as required by law, and for the other legitimate business purposes, under applicable laws, as provided below:

  • To provide you with price quotations and inform you about the Services in which you have indicated an interest or for which you’ve registered; Respond to your questions and requests and improve customer service; To provide you with notices about your account;
  • To assist in business development and general marketing and building relationships; to create a list of actual and prospective users and Registered Users; to compile statistics regarding how the Site is used in order to improve our products and Services;
  • To record your name and contact information, and other Personal Data for legitimate business purposes, so that we can provide our Services;
  • To authorize and manage access to the Site;
  • To perform our contract with you if you become a Registered User or authorized un-registered user; satisfy contractual necessity to conduct our operations and provide you with the services and products we offer; to perform essential business operations and to manage your account; to contact you with information that may be of interest to you;
  • To improve the Site to provide you with better services, for example, we may use your personal data to improve the layout of our Site based on the click path you utilized to access certain information within the Site; and
  • To comply with legal obligations and professional responsibilities;
  • To verify your identity or conduct internal audits or reviews; and
  • To detect or prevent security incidents or other illegal activity; debug; verify or maintain quality or safety or improve or upgrade a service or device owned or controlled by us.
  • We do not monitor or profile visitors to our Site or collect, in any automated manner, any special categories of sensitive Personal Data about you. No automated decision-making, including profiling, is used when processing your Personal Data.

Additional Uses of Personal Data:
In addition to the uses described above, we may use your Personal Data for the following purposes if you become a Registered User. Some of these uses may, under certain circumstances be based on your consent, may be necessary to fulfill our contractual commitments to you, or are necessary to serve our legitimate interests in the following business operations:

  • Providing you with newsletters, articles, alerts and announcements, and other information that we believe may be of interest to you;
  • Providing you with marketing information about our Services and;
  • Conducting research, surveys, and similar inquiries to help us understand Registered User or authorized user needs;
  • Analyzing your interactions with us and our Site, and improving our products, services, programs, and other offerings;
  • Preventing, investigating, or providing notice of fraud, unlawful or criminal activity, or unauthorized access to or use of Personal Data, our Site or data systems; or to meet legal obligations; and
  • Enforcing our Terms of Use and other agreements.

How we share data

We may disclose aggregated information that does not identify any individual (and therefore, is not deemed to be Personal Data) without restriction.

We share Personal Data with the following categories of recipients:

Third-party Vendors: Your Personal Data will only be shared with and processed by our affiliates and non-affiliated third-party service providers as permitted by law and for the purposes described in this Privacy Policy. Utilities who partner with us may contact you about our services and then obtain from us a list of their customers who engaged with a campaign that directed their customers to Glean. We may disclose Personal Data to certain non-affiliated specialized service providers, including professional advisors, consultants, technical service providers, researchers and other third parties, who are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them. We may disclose your Personal Data to third-party service providers to provide us with services such as Site hosting, including information technology and telephony services, and related infrastructure, customer service, e-mail delivery, auditing and other similar services.
Channel Partners: Glean enters into partnerships with third-party entities to improve and market our Services and to facilitate research in the energy field.
Corporate Affiliates: We may share your information with our corporate affiliates that are subject to this policy.
Business Transfers: When applicable, we may share your information in connection with a substantial corporate transaction, such as the sale of a Site, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
Third-Party Advertising: We share information with third parties that either display advertising on the Site or manage our advertising on other sites and applications.
With Your Consent or at Your Direction: We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent or direction.
Other Legal Reasons: In addition, we may use or disclose your Personal Data as we deem necessary or appropriate: (1) under applicable law; (2) to respond to requests from public and government authorities including public and government authorities; (3) to pursue available remedies or limit damages we may sustain; (5) to protect our operations or those of any of our affiliates; (6) to protect the rights, privacy, safety or property of Glean, our affiliates, you and others; and (7) to enforce our terms and conditions.

Data Security

We use reasonable organizational, technical and administrative measures to maintain the privacy and security of your Personal Data within our organization. Accordingly, we prevent unauthorized access by a secure firewall and use of security technologies to protect the integrity and privacy of any Personal Data you provide. Although we work hard to protect your Personal Data, Glean cannot guarantee the security of any information you transmit to us through online forms and applications, and you do so at your own risk. The Site is not designed to store sensitive personal information such as financial, health or educational records and you should not use the site for that purpose. Please note that email is considered a nonencrypted (and therefore nonsecure) form of communication, and it can be accessed and viewed by others without your knowledge and permission. For that reason, to protect your privacy, please do not use email to communicate information that you consider confidential. Unfortunately, no data transmission or storage system can be guaranteed to be secure at all times. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.

Personal Data

We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy and in order to provide you the Services, and for as long as your account is active or as needed to provide you Services. We will also retain your information to comply with our legal obligations, to conduct audits, resolve disputes, and enforce our agreements.


This Site is only intended for individuals who are at least 18 years of age. We do not knowingly encourage or solicit visitors to this Site who are under the age of 18.

Financial Information

Glean does not collect financial information.

Email Marketing

We may periodically send you relevant marketing alerts and newsletters by e-mail, in addition to our transactional e-mails that we may send to customers. To help improve our Marketing Activities, our email service provider provides us with reporting that includes data based on when you open an e-mail or click on a link included in one of these emails. Instructions on how to unsubscribe from these marketing alerts and newsletters are included in each marketing e-mail.

We may offer benefits to our customers who make referrals of our services. When we do this, we receive Personal Information about new customers directly from those interested in our services, and not from our existing customers.

Your data choices

You have choices in how your Personal Data is used and shared. You have the right to:

Request that Glean update, access, and delete your account information; and choose whether you wish to receive promotional and newsletter communications by emailing us at info@goglean.ca. We will respond to your access request within 30 days.

Choice and Opt-Out:

We provide you the opportunity to unsubscribe from our promotional email communications or you may contact us using the information below.
You may opt out of personalized ads anytime by deleting your browser’s cookies. For more information, please review our Cookie Notice.


What are cookies and why are cookies used: A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure website usage (such as number of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalize a known visitor’s experience of a website by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience.

How we use Cookies: We use cookies and related technologies (“Cookies”) to provide Services, gather information when users navigate through the Sites to enhance and personalize the experience, to understand usage patterns, and to improve our Sites, products, and Services.


Occasionally we may provide links to other sites for your convenience and information. These sites operate independently from our Sites and are not under our control. These sites may have their own privacy notices or terms of use, which you should review if you visit any sites linked through our Sites. We are not responsible for the content or use of these unrelated sites.

Contact Us

If you have any queries, questions or concerns about this Privacy Policy or our Personal Data handling practices, please contact us at info@goglean.ca or call us at 587-827-2023.